Delivery & Returns

COVID-19 UPDATE
Firstly we would like to thank you for your order. Due to the current circumstances Royal Mail are advising there are delays to most of there services so delivery is taking a little longer than usual. Thank you for your patience and supporting our small family business.

PROCESSING TIME

CURRENT PROCESSING TIME: UP TO 5 WORKING DAYS*
All my products are made to order. I will do my best to dispatch items within 5 working days. During busy periods it may take longer, If you need something by a certain date please contact me before ordering.

If for any reason there is a delay in sending out your order I will contact you immediately.

Please make sure you include all the information needed to complete your order as this can delay your item been dispatched.

 

DELIVERY

 Delivery Type Cost Delivery Times
Royal Mail 1st Class Free 1 - 2 Working Days


If you have an urgent request or need a delivery for specific date then please contact us and we will do what we can to help.


Please Note - 
Delivery times are an approximate and may take longer during busy periods. Please note that delivery times will be affected over bank holiday periods and an additional day may be added to the dispatch time.

* Please note working days are Monday - Friday excluding weekends and bank holidays.

 

REFUNDS & EXCHANGES
I really hope you love your item but if for any reason you don't, please do not hesitate to contact me.

Unfortunately I am unable to accept any returns of personalised items unless they are faulty or an error has been made on my behalf - please make sure you inform me within 14 days of receiving your order if this is the case.

Please do contact me if you have any problems with your personalised item as I may still be able to help.